Refund policy



To start a return, you can contact us at decfairteam@gmail.com. Please note that returns will need to be sent to the address provided by the team.

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at decfairteam@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately(within 3-days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as cushions, pillows), custom products (such as special orders or personalized items)). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item..

At Decfair, we strive to provide our customers with a seamless shopping experience. Please read our shipping and delivery policy carefully before ordering the products.

1. Free Standard Shipping on First Order

We are excited to offer free standard shipping on your first order. 

2. Missed Deliveries and Re-Shipment

If a customer misses their delivery and the parcel is returned to us, the customer will be responsible for paying the delivery charges for re-shipment. Please ensure that you provide a valid shipping address and make arrangements to receive your delivery.

3. Shipping Timeline

We aim to ship all orders within 5-15 working days from the date of purchase. However, shipping times may vary due to unforeseen circumstances, such as outof stock products, quality and finishing issues, weather conditions, high order volumes, or carrier delays. We will provide you with tracking information as soon as your order dispatched.

4. Third-Party Shipping Issues

If shipping issues arise due to third-party carriers, we will work diligently to resolve them as quickly as possible. Please allow additional time for resolution, and we will keep you informed of any updates.

5. Damaged Items and Claims

If you receive a damaged item, please notify us within the same day of delivery and return the product within 3 business days. When reporting damaged items, please provide:

  • Order number

  • Description of the damage

  • Photos of the damaged item(s)

6. Damage Claim Deadline

Damage claims will not be accepted after 3 business days from the date of delivery. Please inspect your order upon delivery and report any damages promptly.

7. Refund Policy

We do not offer refunds. Only exchanges are possible in the case of damage.

8. Exchange Policy

If you wish to exchange an item, you will be responsible for paying the delivery charges for both the return and re-shipment. Please contact our customer service team to initiate the exchange process.

9. Prices

Decfair reserves the right to adjust product prices at any time without prior notice due to import cost fluctuations, market conditions, or other external factors.

10. Additional Terms

  • We reserve the right to change our shipping and delivery policy at any time.

  • We are not responsible for delays or issues caused by circumstances beyond our control.

  • By shopping with us, you acknowledge that you have read, understood, and agree to our shipping and delivery policy.

Decfair Sales, Delivery, and Claims Policy

1. Sale Items Policy

  • No Claims on Sale Items: Sale items are sold “as-is”, and we do not accept returns, exchanges, or refunds on these items.

  • Delivery Times for Sale Items: Sale items may take the same amount of time for delivery as specified on our website. Any delays will be communicated, but we ask for your understanding.

2. General Items Policy

  • Customer Responsibility for Delivery Charges: For non-sale items, customers are responsible for all delivery charges.

  • Delivery Date Commitments: Delivery dates provided at checkout are final. No exceptions will be made for delays due to events, holidays (including Eid), or unforeseen circumstances.

3. Product Inspection and Claims

  • Inspection Upon Arrival at Decfair Warehouse: We inspect all items upon arrival at our warehouse.

  • No Claims on Damaged or Used Items Post-Delivery: Claims will not be entertained if the item shows signs of damage or use after delivery or if the customer attempts to reverse the order.

4. General Terms
By purchasing from Decfair, you agree to the policies outlined above. Any exceptions or disputes will be handled as per the relevant consumer protection laws.

Thank you for choosing Decfair. If you have any questions, please contact our customer service team.

Best regards,
Team Decfair